Here at Import Furniture Depot in Gloucestershire and Herefordshire we have been selling high quality solid oak and pine furniture for many years now. We have a rich history within the furniture industry and pride ourselves on how we have built the company into what it is today. We are known in Gloucestershire and now Herefordshire to strive to go that extra mile to help our customers and get them what they want.
We are able to provide furniture for the Buy to let investor, Hotels, B&B's, Public Houses, New Home Builders, or anyone you can think off who may need new furniture all with one simple phone call.

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Steve

Steve has worked in the furniture industry for many years now and has worked hard to make Import Furniture Depot one of the most reputable retailers in Gloucestershire. His vast knowledge within the industry and friendly personality have earned him a reputation for always delivering the finest service to our customers.

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Steve

Yes we do have another Steve this one has also worked in the furniture industry for many years and is now putting his vast knowledge into helping maintain the reputation that Steve has built up with Import Furniture Depot,over the years in Gloucestershire. His background in a previous Gloucester furniture retailer makes him ideally suited to advise you about your latest furniture requirements. Together both Steve's form a vastly experienced team.

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Debbie
Debbie has been in retail for many years and has great customer service. Debbie will go the extra mile to ensure that you get the personal service you deserve from a local company.

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Mary
Mary joined our family to run our new Hereford store. With many years excellent customer service she is a great addition to our family carrying on with our traditions an upholding our impressive reputation. Mary has a quirky personality that goes hand in hand with the quirky items she sells in store from elephants to Tuk Tuk bars and more.

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Resolving Complaints

Ideally, we aim to resolve complaints within a timescale of seven working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. If we, Import Furniture Depot, are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice and they can be contacted via:
Website: www.theretailombudsman.org.uk
Email: enquiries@theretailombudsman.org.uk
Tel: 02031 3782 68
ODR (online dispute resolution) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN
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